Question 1

Is OCR text extraction included?

Accepted Answer

Yes. Scopix provides state of the art OCR for text and text position from images and video. The results are more accurate and complete than popular document-centric competitors.

Question 2

What counts as an upload?

Accepted Answer

Image credit costs depend on category: general images cost 1 credit, real estate and architectural design cost 2, maps and diagrams cost 3, and civil engineering plans and blueprints cost 5. Videos cost 2 credits per minute. Documents cost 1 credit per page. For example, a 50-page PDF costs 50 credits.

Question 3

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the end of your current billing cycle.

Question 4

What happens if I reach my limit?

Accepted Answer

On paid plans, you can purchase additional credit packs ($5 for 250, $50 for 2,500, or $200 for 10,000 credits — all at $0.02 per credit) to continue beyond your included credits. Prepaid credits never expire. On the Free plan, usage pauses until the monthly reset.

Question 5

What file types are supported?

Accepted Answer

Scopix supports images (JPEG, PNG, WebP, GIF, TIFF, BMP, AVIF, HEIC), videos (MP4, MOV, AVI, MKV, WebM), documents (PDF, DOCX, TXT, Markdown), and website links. Links are crawled and indexed so you can search and chat across web content alongside your files.

Question 6

Do unused credits roll over?

Accepted Answer

Included monthly credits reset at the start of each billing cycle and do not roll over. However, additional credit packs purchased separately never expire and carry over indefinitely.

Question 7

Is there an API and SDK?

Accepted Answer

Yes. All paid plans include full REST API access and an official Python SDK for integrating Scopix into your own applications and workflows. See our documentation for details.

Question 8

What are organizations and how do teams work?

Accepted Answer

When you sign up, you get a personal organization (tenant) where all your files, API keys, and usage live. You can invite team members to share the same organization — Free allows 1 member, Starter 3, Professional 10, and Enterprise unlimited. Each organization has its own billing, credit pool, and API keys. On Professional you can own up to 3 organizations, and Enterprise up to 20, which is useful for agencies or consultants managing separate client projects.

Question 9

How many API keys can I have?

Accepted Answer

API keys are per organization: Starter includes 1 key, Professional up to 3, and Enterprise up to 50. Free accounts do not include API access. Each key can have its own scopes and rate limit overrides.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time from your dashboard. Your plan remains active until the end of your current billing period, and you can resume before then if you change your mind.

Frequently Asked Questions